The delivery time for your package depends on the shipping method you select and the destination. Typically, domestic shipments take between 3-7 business days, while international shipments can take 7-14 business days. Please note that these times are estimates and can vary due to factors such as customs processing, holidays, and unforeseen delays.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s tracking page or the carrier’s website to monitor the status and location of your package.
We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. Each option comes with different delivery times and costs, which will be displayed at checkout.
Yes, we ship to many countries around the world. Shipping rates and delivery times for international orders will vary based on the destination country and the shipping method selected.
Shipping costs are calculated based on the weight and dimensions of your package, the destination, and the shipping method chosen. You can view the shipping charges at checkout before completing your purchase.
If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed and shipped.
If your package is delayed beyond the estimated delivery time or appears to be lost, please contact our customer service team. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, please refer to our Returns & Exchanges page for detailed instructions on how to proceed.
You can reach our customer service team via email at [customer service email] or by phone at [customer service phone number]. Our team is available Monday through Saturdayay, from 8:00 AM to 6:00 PM (local time), and we are happy to assist you with any questions or concerns.
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a description of the issue, along with any relevant photos. We will arrange for a replacement or refund as quickly as possible.
While we cannot guarantee specific delivery dates and times, some of our shipping options may offer scheduled delivery services. Please contact our customer service team for more information on scheduling your delivery.
If you are not available to receive your package, the carrier may leave a notice with instructions for rescheduling the delivery or picking up the package from a nearby location. For more details, please check the tracking information or contact the carrier directly.
Yes, we offer shipping insurance to protect your packages against loss, theft, or damage during transit. The option to purchase insurance will be available at checkout. If you have any questions about coverage, please contact our customer service team.
+66 95 052 5908
+1 (601) 891-0762
info@thaisploginc.com
